This project aims to digitize the port journey process, encompassing everything from online declarations to port journey control, while ensuring that customer services are maintained or enhanced. The primary goals are to streamline operations, boost efficiency, and improve the overall customer experience at the port.
The main pillars of the project are:
- Development of Tanger Med’s port information systems: Enhancing and modernizing the digital infrastructure used for port operations.
- Enhancements to the Port Community System (PCS) of Tanger Med: Improving the integrated platform that facilitates communication and coordination among port stakeholders.
- Information system exchanges with various partners: Establishing efficient data exchange protocols and systems with partners such as shipping companies, logistics providers, and regulatory authorities.
- Review and adaptation of business procedures regarding the import and export activities: Integrating procedural changes to support the port’s transition into a fully digitized one.