Pelindo has established digitalization as the cornerstone of its port modernization strategy, addressing systemic inefficiencies that have long challenged Indonesia’s logistics sector. National logistics costs remained in the range of 14–17% of GDP in 2024—significantly higher than global standards. Through digital transformation, Pelindo is building a transparent, integrated, and globally competitive port ecosystem while advancing sustainability through operational efficiency.
The company’s digitalization agenda is realized through the deployment of standardized digital services across all operational regions. By the end of 2024, the Phinnisi system for vessel services in 71 ports had been fully integrated with INAPORTNET. Pelindo also introduced PTOS-M for non-container services across 42 terminals, PTOS-PK for container services in 32 terminals, and PTOS-R for ro-ro and passenger services in 22 terminals. These initiatives are further reinforced by the Integrated Billing System (IBS), a unified billing platform designed to enhance efficiency, transparency, and customer confidence. Port data has also been seamlessly connected to the National Logistic Ecosystem (NLE) and the Indonesia National Single Window (INSW), ensuring smoother and more reliable national trade flows.
In addition, Pelindo has implemented SP2 Online across all container terminals and DO Online in seven ports. Beginning February 2025, domestic manifest integration for inter-island trade was introduced in five ports. Business processes have also been streamlined through the adoption of automated gate systems and Single Submission (SSM). To strengthen governance, Pelindo has deployed the Audit Management System (AMS), PRiMa risk management, and a Whistleblowing System.
These strategic initiatives not only enhance operational performance but also safeguard corporate integrity, reinforcing Pelindo’s position as a catalyst for sustainable port modernization and global competitiveness.